Help & Support
Frequently Asked Questions
Clear answers to the most common questions about using the platform and our services — organised by topic.
10
Questions
7
Categories
24/7
Live Support
Booking
Select the city, pickup and return dates, then choose the suitable vehicle and complete the booking request.
You can track your booking status through the booking tracking page by entering your booking number.
Your booking number is provided after submitting the request and can later be used to track the booking status.
Account
No, you can submit a booking request directly without creating an account.
Payment
No, direct payment is currently not available on the website. You will be contacted after submitting your booking request.
Modifications
Yes, you can contact support or the provider to request booking changes subject to availability.
Yes, you can request a cancellation by contacting support or the provider.
Requirements
Usually, you need a valid driving license and an ID or passport depending on the provider requirements.
Pickup & Delivery
Some providers offer delivery service, and this will be clarified during booking or when contacting you.
Support
You can contact support through the Contact Us page or the communication channels available on the website.
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